Can I cancel my subscription anytime?
+
Yes, absolutely. Cancel anytime with no penalties. You retain access until your current billing cycle ends. No questions asked.
Do you offer discounts for annual billing?
+
Currently, we offer monthly billing only. We're planning to add annual billing with 20% discount in Q3 2026. Subscribe to our blog for updates.
What payment methods do you accept?
+
We accept all major credit cards (Visa, Mastercard, Amex), UPI, and other payment methods through Razorpay. All transactions are encrypted with 256-bit SSL.
Can I upgrade or downgrade my plan?
+
Yes. Upgrades are effective immediately. Downgrades take effect at the next billing cycle. We'll prorate any unused time.
Is there a minimum contract?
+
No. We operate on month-to-month billing. No long-term contracts required. You're free to cancel whenever you want.
What happens to my data when I cancel?
+
Your data remains in your account for 30 days after cancellation. You can export all projects as PDF, Excel, or PNG during this time. After 30 days, we delete all data permanently.
Do you offer team discounts?
+
Yes. For teams of 5+ users, we offer custom pricing. Contact our sales team at sales@lumina-design.com for a quote.
What's included in the 14-day trial?
+
The trial includes full access to all Pro features: unlimited projects, DALI design, heat maps, lux calculations, and all export formats. No features are restricted during trial.